Need to know how to get a TxTag in Texas?
In a MAJOR update for Texas toll road users, TxTag, once operated by the Texas Department of Transportation (TxDOT), has shifted its customer-facing operations to the Harris County Toll Road Authority (HCTRA) as of November 9, 2024.
This transition impacts approximately 3 million TxTag users, with HCTRA now overseeing toll collection, billing, and customer service for TxDOT-managed toll roads in regions like Austin and Houston.
The change stems from a push to enhance service quality, tackling persistent TxTag billing frustrations by tapping into HCTRA’s 40 years of toll management experience.
For users, this means existing TxTag accounts in good standing have been seamlessly transferred to HCTRA’s system, accessible via hctra.org rather than the old txtag.org site. Drivers can still use their TxTag stickers on toll roads across Texas, Oklahoma, and Kansas without interruption.
Meanwhile, TxDOT continues to own the toll roads and set rates, maintaining oversight while HCTRA handles day-to-day operations, aiming to streamline the experience for millions of Texas drivers.
New Txtag.org Log in Pay Online Here
To pay tolls electronically, you place a TxTag transponder on your windshield. It’s offered by the Texas Department of Transportation and works on all state-operated toll roads.
When you go through toll booths, your TxTag is scanned and the toll is automatically deducted from your TxTag account.
READ | Toll Rates of top 10 toll booths in Texas
Driving in Texas with a tag saves time and money, and getting a TxTag is straightforward. It also eliminates waiting in toll queues or worrying about running out of prepaid tickets.
Here’s how to get a TxTag in Texas and the pros and cons of having one.
Acquiring a TxTag in Texas
Getting a TxTag is simple. You can order a TxTag online at HCTRA or obtain one in-person wherever offered.
If ordering online, you’ll need to create an account on the new TxTag website. After registering, you can order a TxTag sticker to be shipped to you.
READ | TEXAS VEHICLE INSPECTION REQUIREMENTS
You can also call 1-888-468-9824 to order one over the phone from the TxTag Customer Service Center.
Additionally, you can request a TxTag by mail by submitting an application to 2420 Ridgepoint Drive, Austin, TX 78754.
If you want to acquire your TxTag in-person, you’ll need a valid driver’s license and method of payment at your local TxTag Customer Service Center.
You’ll receive an instant TxTag sticker and be ready to use your tag. Here are some CSC locations in Texas:
- 12719 Burnet Road, Austin
- 2420 Ridgepoint Drive, Austin
- Select DPS Driver License Offices
Once you obtain your TxTag, you must register your vehicle and fund your account online at TxTag.com to use it.
Registering as an Existing Customer
If you already have a TxTag, just login at HCTRA and update your contact details to get the latest notifications about your toll tag.
Registering as a New TxTag Customer
Follow these steps to get a new TxTag online:
- Visit HCTRA.COM and click “WELCOME TXTAG CUSTOMERS”
- SET UP ONLINE ACCESS
TxTag Benefits and Drawbacks
The main benefit of a TxTag is not having to stop for tolls or carry cash. You also get toll discounts if eligible.
The main disadvantage is needing to maintain your prepaid account balance for it to work properly.
Overall, a TxTag offers a fast, economical option for paying tolls in Texas that’s easy to acquire.
Just order your TxTag online at HCTRA or in-person when ready. Then register your vehicle and fund your account to start using your tag seamlessly on Texas toll roads.